Cold Guava

1. Information We Collect

We collect information to provide, improve, and optimize your gaming experience. This data generally falls into three categories:

A. Information You Provide to Us Directly

When you interact with our games or support channels, you may provide us with:

• Contact Information: Name, email address, or other details provided when you contact our support team.
• Player Profile Data: In-game usernames, avatars, or custom preferences you set within the game.

B. Information We Collect Automatically

When you download and play our mobile games, we automatically collect certain data to ensure the game functions correctly:

• Device Information: Device type, hardware model, operating system (iOS or Android), OS version, and unique device identifiers (such as IDFA for iOS or Google Advertising ID for Android).
• Gameplay Data: Session length, progress, levels completed, items acquired, crash reports, and general performance metrics.
• Location Data: General location data (e.g., country or city-level) derived from your IP address. We do not track your precise GPS location.

C. Information from Third Parties

If you choose to log in using third-party services (like Apple Game Center or Google Play Games), we may receive information associated with those accounts, such as your username or player ID, in accordance with the authorization procedures determined by those platforms.

2. How We Use Your Information

Cold Guava uses the collected data for the following business purposes:

• Game Delivery & Operation: To save your progress, manage in-game economies, and ensure our iOS and Android games run smoothly.
• Improvement & Development: To analyze bugs, monitor gameplay trends, and design future updates or new titles for mobile, PC, and console.
• Customer Support: To respond to your inquiries and troubleshoot technical issues.
• Advertising & Monetization: To serve personalized or contextual advertisements within our games to keep them free-to-play, utilizing third-party ad networks.

3. Advertising and Third-Party Services

As an independent studio, we rely on advertising to fund our development. We partner with third-party advertising networks and analytics providers (such as Google AdMob or similar services).

These third parties may use cookies, web beacons, and mobile advertising identifiers to collect data about your interactions with our games and other apps.

You can opt out of interest-based advertising at any time by navigating to the privacy settings on your iOS or Android device and enabling “Limit Ad Tracking” (Apple) or “Opt out of Ads Personalization” (Android).

4. Data Sharing and Disclosure

We do not sell your personal data. We may share your information only in the following circumstances:

• Service Providers: With vendors who assist us with server hosting, analytics, customer service, and ad serving, strictly under confidentiality agreements.
• Legal Requirements: If required by law, regulation, or court order, or to protect the rights, property, and safety of Cold Guava, our players, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, user data may be transferred as part of the business transaction.

5. Data Retention and Security

We retain your data only for as long as necessary to provide our games and fulfill the purposes outlined in this policy. We implement industry-standard administrative, physical, and technical security measures to protect your data from unauthorized access, loss, or alteration. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

6. Children’s Privacy

Our games are built for everyone, but we comply with global child protection laws, including the Children’s Online Privacy Protection Act (COPPA). If a game is directed at children under the age of 13 (or higher, depending on local laws), we restrict data collection to non-personal information needed solely to support internal operations. If we discover we have inadvertently collected personal data from a child without verified parental consent, we will delete it immediately.

7. Your Rights and Global Compliance

While we operate from Durban, our players are global. Depending on your jurisdiction (such as the GDPR in Europe, the CCPA in California, or the POPIA in South Africa), you may have the right to:

• Access the personal data we hold about you.
• Request Deletion of your personal data.
• Opt out of specific data collection practices (like targeted advertising).
• Correct inaccurate or incomplete information.

To exercise any of these rights, please contact us using the information below.

8. Updates to this Policy

As we grow from Level 1 mobile games to broader platforms, our data practices may evolve. We will update this Privacy Policy as needed and indicate the “Effective Date” at the top of this page. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out to us:

Cold Guava
Durban, KwaZulu-Natal, South Africa

Founder: Bilal Sayed
Email: privacy@thecocktailpublishing.com
Website: thecocktailpublishing.com